If you have a complaint or a complement for
any travel resource, the first place to go is their Web
site. Look for the Contact link. In most cases,
the Contact link will initiate the opening of your
email client or a new browser window with a feedback form.
If you have a complaint, provide all of the facts relevant to your
complaint. Try to keep the tone of your complaint unemotional.
Explain what happened, why you are unhappy, and what you want done. Be
reasonable. If it rained the day that you visited an outdoor garden,
there is little a tour operator can do to control the weather.
If you have a complaint that has not been resolved with
the travel provider, consider taking your complaint public.
Consider voicing your complaint at:
"Complaints.com - Publicize and Read Consumer Complaints
- learn from other consumer complaints - read about
actual consumer experiences
- gain leverage to help solve your complaints - post
your complaints for public view
- help others learn from your own personal consumer
Consumerist Travel Topics. "Consumerist
highlights the persistent, shameless gaffes of modern
consumerism - and the latest scams, rip-offs, hot deals
and freebies. We also encourage our readers to tell us
about their everyday experiences with absurdities of
consumer culture - and suggest ways for them to fight
back. Time magazine described us as '
The blog where
shoppers can bite back and sometimes even leave deep
there's lot of stupid capitalism on
display: the man who spent what seemed like a century on
the phone trying to cancel an AOL account
repairs that never seem to be covered by the warranty
health insurance coverage denied on a whim. The
Consumerist is a place to bite back, or at least cheer
the underdog baring his teeth.'"
If you have a comment or suggestion for
Travelconsumer.com please use visit our
feedback page. Emails to
us are read and answered individually.