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Customer Feedback

If you have a complaint or a complement for any travel resource, the first place to go is their Web site.  Look for the Contact link. In most cases, the Contact link will initiate the opening of your email client or a new browser window with a feedback form.  

If you have a complaint, provide all of the facts relevant to your complaint.  Try to keep the tone of your complaint unemotional.  Explain what happened, why you are unhappy, and what you want done.  Be reasonable.  If it rained the day that you visited an outdoor garden, there is little a tour operator can do to control the weather. 

If you have a complaint that has not been resolved with the travel provider, consider taking your complaint public.  Consider voicing your complaint at:

  • Complaints.com.  "Complaints.com - Publicize and Read Consumer Complaints
    • learn from other consumer complaints - read about actual consumer experiences
    • gain leverage to help solve your complaints - post your complaints for public view
    • help others learn from your own personal consumer complaint experiences."
  • CruiseReviews.com
  • Epinions-Travel
  • Planetfeedback.com-Travel.
  • The Consumerist Travel Topics.  "Consumerist highlights the persistent, shameless gaffes of modern consumerism - and the latest scams, rip-offs, hot deals and freebies. We also encourage our readers to tell us about their everyday experiences with absurdities of consumer culture - and suggest ways for them to fight back. Time magazine described us as '…The blog where shoppers can bite back and sometimes even leave deep teeth marks … there's lot of stupid capitalism on display: the man who spent what seemed like a century on the phone trying to cancel an AOL account … warranty repairs that never seem to be covered by the warranty … health insurance coverage denied on a whim. The Consumerist is a place to bite back, or at least cheer the underdog baring his teeth.'"   

If you have a comment or suggestion for Travelconsumer.com please use visit our feedback page.  Emails to us are read and answered individually. 


 
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