For some the highlight is a chance to enjoy the renowned
British cooked breakfast with all the trimmings and
lashings of tea or coffee. To others it is the opportunity
to stay in a comfortable private home, one of a select few
guests and with a friendly host to greet them. There is no
doubt that the British ‘bed and breakfast’ (B&B for short)
is a style of accommodation that is often imitated around
the world but rarely bettered. Wherever your travels take
you, from deepest Cornwall to the north of Scotland, you
will find B&Bs everywhere and spoken of affectionately by
visitors.
The quality of the best B&Bs has risen markedly in recent
years, and national tourism agency VisitBritain has raised
the game further by announcing that it now only promotes
accommodation that has been inspected, checked and graded
by an intrepid band of Quality Assessors. Also, the
accommodation is being assessed and rated by all the main
inspection bodies using a common set of criteria. This
means that a B&B in say, York, will be awarded the same
number of stars no matter who it is checked by, giving
peace of mind to the traveller who finds it easier to
compare places to stay.
VisitBritain has a team of 55 trained accommodation
assessors working throughout England - and checking out
B&B’s is a very important part of their job. Like a secret
agent of sorts, they book incognito, study all aspects of
a property, including cleanliness and customer service,
stay overnight and eat all meals offered, including that
special cooked breakfast. Only when they have paid the
bill do the assessors reveal their true identity, when
they spend time pointing out to the host anything not up
to scratch.
Key to their role is being able to preserve their
anonymity until check-out time. They have to look like a
‘normal’ guest and will vary their dress according to the
type of accommodation visited – for example a business
suit in a remote property used mainly by walkers or
tourists would be a complete give-away. Only rarely are
the host’s suspicions aroused!
So how does a B&B vary from a hotel in an assessor’s eyes?
“At a B&B we put more emphasis on hospitality than
attentive service – the people who run it are key to the
whole thing. Taking an interest in their guests and making
them feel welcome is so important. But cleanliness is
paramount, just as in a hotel,” says Alison Barham,
Quality Manager at VisitBritain and formerly an assessor
for 10 years.
Informality is part of the appeal: the owner’s children
taking breakfast orders would be ‘cute’ in a B&B but not
necessarily in a hotel.
The reactions from owners when assessors disclose their
‘true identity’ range from “I thought you were an assessor
but I didn’t let on,” to one woman who passed out in the
hallway on hearing the news. “My colleague was 6ft 7in
tall, so maybe his mere presence was overpowering,” says
Alison.
At the end of the process the B&B will be awarded one to
five Stars or Diamonds (this is a period of transition;
Stars will replace Diamonds fully from 2007 and are
already used exclusively in Scotland and Wales). This in
turn provides visitors with the information to make an
informed choice when booking their accommodation. Choose
from one star/diamond for a simple, practical place with
no frills; or five star/diamond for something rather
special, with a degree of luxury. The more stars, the
better the level of quality you can expect to find.
Accommodation that has something extra special to offer
gets the bonus of a Gold or Silver Award. With these, you
can be sure your experience will be of the highest
quality.
As with most areas of life, you get what you pay for with
B&B and it is not necessarily a low-cost option. Though
you will find pleasant, clean and comfortable B&Bs for as
little as £22 per person per night, at some the cost heads
skywards, such as at St. Ervan Manor in Cornwall, which
charges from £70 to £215 per person per night. However,
this is an exceptional place, the winner of a prestigious
Gold Award in the Enjoy England Awards for Excellence 2006
and boasting five stylish guest rooms and a recently added
garden suite. Its fine Michelin-starred restaurant serves
seasonal produce in an intimate setting. In the words of
VisitBritain’s chief executive Tom Wright, St. Ervan
“redefines the nature of the B&B.”
Other B&Bs are notable for their locations or unusual
architecture. At the end of a sweeping drive in St. Osyth,
Essex is Park Hall Country House, a 14th century former
monastery furnished with oak beams, open log fires and
lounges with a grand piano and chandelier. The property
was Silver winner in the Enjoy England Awards for
Excellence 2006. In Central England, the five-diamond Old
Lock Up near Matlock, Derbyshire is another award-winning
residence, originally a small jail and a chapel. Once
visited by writer D.H. Lawrence, it now boasts a double
spa bath and the cell which once held convicted felons is
a bar. The county of Kent – the ‘garden of England’ -- has
conical oast houses (once used for the drying of hops)
converted into quirky B&Bs; while the five-diamond, silver
award Beach Court on the Northumbrian coast provides
superb views over a sweeping bay, and the master suite
doubles as an observatory called the Crow’s Nest.
At the Old Railway Station in Petworth, West Sussex,
guests can re-live the golden age of rail travel –
including accommodation in Pullman carriages as used on
the Orient Express – albeit without going anywhere. The
midweek rates are particularly attractive.
Scotland is also a good hunting ground for B&B fans: you
can choose from farmhouses, cottages, city mansions and
country estates, all serving a hearty Scottish breakfast
(often complete with oat-cakes and porridge). At Edgertson
in the Scottish Borders guests can even ‘go back to
school’. The five-star School House (built in the
Victorian era, it last saw pupils in 1945) has been
tastefully modified, with each room given a unique theme
and set with period furnishings; breakfasts are served in
a farmhouse style kitchen, plus there’s a minstrel gallery
dining room. All from just £26 per night.
Farmhouses are another fine source of B&B accommodation:
these are often buildings full of character and it takes a
lot to beat a farmhouse breakfast. Wales is a country with
plenty to choose from, such as 17th century Dove Cottage
(five star) at Buckley, Flintshire, which is set in over
an acre of lovingly tended gardens.
For many guests, it is the B&B hosts who really make their
stay. These are people who are proud of their homes and
neighbourhoods, know the best local pubs and restaurants,
can point you towards the most historic attractions and
the prettiest beauty-spots. In short, they are walking,
talking mines of information and they are determined you
will have a good time.
As someone once said, B&B is a little like staying with
friends but you pay for the pleasure. Equally reassuring
is the fact that someone like Alison (motto: “we check it
out before you check in”) has been there first.
How to find B&Bs
Search the comprehensive tourist board accommodation
websites at
http://www.visitbritain.com;
http://www.visitscotland.comand
http://www.visitwales.comor visit the specialist B&B
agencies such as
http://www.host-guest.co.uk;
http://www.bedandbreakfastnationwide.com. For
farmhouse accommodation there’s also
http://www.farmstayuk.co.uk,